What does quality management mean?

Quality management is one of the central tasks of operational management and covers a wide range of measures for process planning, control and improvement. It is based on predefined, defined requirements to ensure or continuously improve the quality of products and services and thus achieve greater customer satisfaction, among other things.

Quality management is an important instrument in quality competition and is mandatory in certain industries: for example, in medical technology, food production, pharmaceutical manufacturing, health care, but also in the automotive industry, aerospace and other industries with a strong connection to health and safety.

What is DIN EN ISO 9001 ff.?

Ebbecke Verfahrenstechnik is certified according to DIN EN ISO 9001. DIN EN ISO 9001 ff. is a quality management standard that sets specific requirements for a company’s management system to meet a certain standard in the implementation of quality management. At the end of a successful implementation process, a certificate is issued documenting the proof of certain standards to third parties.

However, DIN EN ISO 9001 not only defines the minimum requirements for a quality management system (QM system) that an organization must meet in order to fulfill customer expectations and official requirements with its products and services. At the same time, the management system is intended to stimulate a continuous improvement process and ensure that this process is pursued on an ongoing basis.

In this way, the introduction of a QM system can, for example:

• increase the transparency of operational processes
• achieve higher customer satisfaction
• reduce the error rate and thus costs

Principles of a QM system

QM systems are basically process-oriented and to a high degree customer-oriented. They are not an instrument limited to the company management, but involve the various participants from different company departments and hierarchical levels – also in the sense of successful relationship management. Fact-based decision-making is at the forefront of all phases and areas of the quality management process.

The advantages of ISO 9001 certification

• The ISO 9001 certificate is an effective and confidence-building instrument for improving your own competitive situation.
• A QM certification according to ISO 9001 gives the customer a feeling of confidence and compliance with high quality standards.
• The regular review of an issued ISO 9001 certificate enables a continuous quality assurance and improvement of the quality management.
• An aspired certification of the quality management system can be an additional motivation in the implementation of ISO 9001.

Legal significance

From a legal point of view, only ISO 9000 ff. and EN ISO 13485 for medical devices are accepted by all national standardization and certification bodies in the EU and, for the most part, also worldwide. This is especially important for internationally/globally operating companies, especially in questions of product liability. We are aware of this responsibility and are certified accordingly.

Quality management at Ebbecke Verfahrenstechnik

Every day, A. Ebbecke Verfahrenstechnik AG is guided by strictly defined quality standards and consistently complies with the corresponding guidelines. We do everything in our power to reliably and continuously ensure the high quality of our products and services, and to this end we work together with recognized, independent certification bodies. The fact that our concept is working is demonstrated not only by our many certificates, but also by the high level of customer satisfaction. Learn more about the quality management and certifications of A. Ebbecke Verfahrenstechnik AG here.

Our ISO certifications:

https://www.ebbecke-verfahrenstechnik.de/en/the-company/company-certificates.html